Some exclusions apply. Offer valid on online purchases made by 11:59pm (PT) on October 15th, 2024. Offer end date is subject to change. Offer may not be combined with any other coupons, discounts, markdowns, or promotions. Offer is non-transferable and cannot be sold or otherwise bartered. Offer valid on in-stock items only. Offer not valid on prior purchases, special orders, gift cards, taxes, limited edition items, or sale items. Associates are not eligible for this offer.
- Free UPS® ground shipping on orders over $75 + $3.99 flat rate shipping on orders $75 & under for a limited time.
- Orders $75 & under receive $3.99 flat rate shipping.
- Orders placed before 11:59 a.m. ET / 8:59 a.m. PT will ship the same business day. Orders placed at 11:59 a.m. ET / 8:59 a.m. PT will ship the next business day.
- Shipping charges for non-UPS® ground shipping orders are calculated on total shipping weight and ship-to address location.
- We currently ship to all 50 states via ground UPS.
- There are two ways to track your order:
- Once your order has shipped you will receive an email confirming that your order has shipped. On this email is a tracking number. There will be a link in your email to either UPS or USPS. Click on this link and you will be able to track your order.
- If you have created an account on Potsandpans.com, you can login to your account to view your order history and the UPS or USPS tracking link for each order.
At Potsandpans.com, we’re committed to your satisfaction. From your Potsandpans.com account and order tracking to product registration, use and care, warranty information and more, we are here with information, resources and direct assistance to support your selection.
You may contact us Monday through Friday, 7:30am to 4:30pm PT (excluding holidays) at via
Live Chat Support or by telephone at (800) 388-3872
You also may reach us by mail at:
Potsandpans.com
Consumer Relations
2001 Meyer Way
Fairfield, CA 94533
Shipping Charges:
- Free UPS® ground shipping on orders over $75 + $3.99 flat rate shipping on orders $75 & under for a limited time.
- Shipping charges for non-UPS® ground shipping orders are calculated on total shipping weight and ship-to address location.
Where We Ship:
- We proudly ship to all 50 states across the USA, ensuring that no matter where you are, our products can find their way to your kitchen.
- Locations We Serve: While we can definitely ship to Alaska and Hawaii, please note that we are currently unable to deliver to PO boxes or Military Addresses.
Order Process and Services Provided:
- Processing Time: We strive to ship all of our orders within 1-2 business days following the time that the order was placed. During holidays, the processing time may be subject to increase due to a higher volume of orders and demand.
- Where We Ship From: Whether from our primary facility in Northern California or through our efficient distribution network, your order is prepared and ready to ship within 1-2 business days.
- Regular or Ground Shipping: For non-urgent orders, our ground shipping can take up to 7 days for delivery after processing, depending on the points between our ship-location to your kitchen.
- Expedited Shipping (subject to availability): On select occasions, we can offer expedited shipping, ensuring that your order arrives swiftly, following a processing time of 1-2 business days. We recommend checking the availability of this option at checkout, as we strive to accommodate your needs whenever possible.
- Consistent Updates: Shipping from Monday through Friday (excluding major holidays), we keep you in the loop. Once your order is on its way, you’ll receive an email confirmation directly from our website with all your tracking details.
Beyond Shipping – Our Commitment To You!
- Support is available: If your order is not processed or doesn’t arrive within the expected timeframe, our PotsandPans.com support team can be reached by email at: support@potsandpans.com. Simply provide us with your order confirmation number and any pertinent order details that our team should be informed so that we can give our best support possible.
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