- Free UPS® ground shipping on all domestic orders.
- Orders placed before 11:59 a.m. ET / 8:59 a.m. PT will ship the same business day. Orders placed at 11:59 a.m. ET / 8:59 a.m. PT will ship the next business day.
- Shipping charges for non-UPS® ground shipping orders are calculated on total shipping weight and ship-to address location.
- We currently ship to the Continental US, Alaska, Hawaii, PO Boxes, Army Post Offices (APO), and Fleet Post Offices (FPO).
- All orders shipping to an APO, FPO, or PO Box address will be fulfilled via USPS.
- There are two ways to track your order:
- Once your order has shipped you will receive an email confirming that your order has shipped. On this email is a tracking number. There will be a link in your email to either UPS or USPS. Click on this link and you will be able to track your order.
- If you have created an account on Potsandpans.com, you can login to your account to view your order history and the UPS or USPS tracking link for each order.
At Potsandpans.com, we’re committed to your satisfaction. From your Potsandpans.com account and order tracking to product registration, use and care, warranty information and more, we are here with information, resources and direct assistance to support your selection.
You may contact us Monday through Friday, 7:30am to 4:30pm PT (excluding holidays) at via
Live Chat Support or by telephone at (800) 388-3872
You also may reach us by mail at:
2001 Meyer Way
Fairfield, CA 94533