We want you to love every purchase! If something isn't quite right, we're happy to help with a return or refund. Here's what to know:

  • You have 30 days from the date you receive your item to send it back
  • Original packaging, new and unused — used items can't be accepted
  • Keep your original purchase receipt — you'll need it, so hang on to a copy for your records
  • Shipping charges aren't refundable
  • Refunds go back to your original payment method — for credit card purchases, it may take up to 2 billing cycles to show up on your statement

How to Return an Item

Ready to start a return?

Start Your Return

You can submit your request online or reach our support team directly — whichever is easier for you.

Questions along the way? We're here for you. Email us at support@potsandpans.com or give us a call at 1-800-450-0156 (Mon–Fri, 7:30 AM–4:00 PM PT).