Returns
We want you to love every purchase! If something isn't quite right, we're happy to help with a return or refund. Here's what to know:
- You have 30 days from the date you receive your item to send it back
- Original packaging, new and unused — used items can't be accepted
- Keep your original purchase receipt — you'll need it, so hang on to a copy for your records
- Shipping charges aren't refundable
- Refunds go back to your original payment method — for credit card purchases, it may take up to 2 billing cycles to show up on your statement
How to Return an Item
Ready to start a return?
You can submit your request online or reach our support team directly — whichever is easier for you.
Questions along the way? We're here for you. Email us at support@potsandpans.com or give us a call at 1-800-450-0156 (Mon–Fri, 7:30 AM–4:00 PM PT).
